GEAR BPO Call 73587 35551
Driven by Excellence

Your extended operations team for collections, back office and business support

GEAR BPO helps organizations improve operational efficiency, customer engagement, collections, finance processes and people support, with reliable execution, structured reporting and scalable manpower.

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BPOKPOITHR ConsultingFinancial AccountingCollection & RecoveryLegal Support
Company Profile

Reliable outsourcing, built around your business

GEAR BPO is a business process outsourcing and professional support company. Our model is designed for businesses that need dependable execution, structured reporting and scalable manpower without the cost and complexity of building every support function in-house.

We provide dedicated and flexible support across BPO operations, loan collections and recovery, financial accounting, HR support, IT-enabled services and allied back-office functions. We work as an extended operations team or as a specialist outsourced partner for selected processes.

Our Approach

Four operating principles

Every engagement runs on the same foundation, so you always know what to expect from us.

01

Process discipline

Standard operating procedures, allocation controls and documented workflows.

02

Customer-focused execution

Professional communication and structured follow-up across every customer touchpoint.

03

Data and reporting

MIS, ageing analysis, productivity tracking and management dashboards.

04

Scalable support

Flexible manpower and process coverage based on client volume and business requirements.

Core Services

One partner across your support functions

Choose a single process or a full suite. Each service comes with clear accountability and regular reporting.

BPO & Back Office Operations

  • Data processing, document handling and verification
  • Customer calling, follow-up and case management
  • MIS preparation, reporting and operational coordination
  • Process support for high-volume back-office activities

Collection & Recovery

  • Pre-due and overdue customer calling
  • PTP follow-up and payment tracking
  • Bucket-wise collection support and ageing management
  • Field coordination, skip tracing support and escalation handling
  • Payment status follow-up and closure/NOC coordination

Home Loan / Housing Finance Support

  • Loan customer calling and repayment reminders
  • EMI follow-up, PTP management and delinquency monitoring
  • Document and case coordination with branches and operations
  • Field visit coordination and customer contact support
  • Portfolio-level MIS and collection performance reporting

Financial Accounting Support

  • Bookkeeping and transaction support
  • Invoice and reconciliation assistance
  • Receivables and payables coordination
  • Management reports and data preparation

HR Consulting & Support

  • Recruitment coordination and candidate screening
  • Employee documentation and HR administration
  • Performance tracking and employee communication support
  • Employee feedback and engagement surveys

IT & KPO Support

  • Data management and quality checks
  • Research, data compilation and reporting
  • Process documentation and operational support
  • Remote process assistance for client teams

Legal Support

  • Legal process and documentation support
  • Coordination support for recovery-related legal matters
  • Case tracking and status reporting

Recruitment & Selection Support

  • Job advertisement and application coordination
  • Candidate sourcing and shortlist preparation
  • Interview scheduling and coordination
  • Offer, documentation and joining follow-up support

Employee Relations & Feedback

  • Employee feedback surveys and structured reporting
  • Confidential feedback and focus-group coordination
  • Employee communication and engagement support
  • Issue documentation and escalation coordination
Collection & Recovery Solutions

A structured collections model for lenders

Built for NBFCs, housing finance companies, fintechs and other lending businesses. Workflow, customer-contact frequency and escalation matrix are configured to your policy and regulatory requirements.

Early bucket support

Pre-due reminders, EMI due-date communication and payment follow-up.

Overdue management

Bucket-wise calling, PTP capture, broken-PTP follow-up and ageing-based prioritization.

Field coordination

Allocation, visit tracking, customer contact updates and escalation reporting.

Payment reconciliation support

Payment-status follow-up, pending update identification and closure coordination.

MIS and governance

Daily productivity, contactability, PTP, collection and escalation reports.

Dedicated team structures

Right-sized teams for small portfolios, with scalable support as your portfolio grows.

Empanelment and channel partnerships for home loan finance companies

We welcome empanelment-based engagements with small and emerging housing finance companies and regional home-loan lenders, for defined geographies, portfolios or collection buckets. Here is how an engagement runs:

OnboardingClient KYC, process briefing, SOP and escalation-matrix alignment
Portfolio AllocationBucket and geography-wise allocation and team mapping
Customer ContactCalls, reminders, PTP capture and case updates
Field SupportVisit allocation, field updates and escalation handling
MISDaily and weekly collection and productivity reports
ReviewPerformance review, root-cause analysis and corrective actions
Why GEAR BPO

Why clients partner with us

A flexible, accountable partner that grows with your business.

Single partner for collections, BPO and back-office support
Flexible engagement models for small and growing businesses
Dedicated MIS and operational visibility
Process-based execution with clear accountability
Support for both voice and non-voice processes
Scalable manpower based on portfolio size and business requirements
Compliance & Professional Standards

Working within your policies

All client assignments operate under the client's approved policies, applicable laws, regulatory requirements and agreed customer-contact guidelines. GEAR BPO works with client-approved scripts, escalation matrices, data-security requirements and audit and reporting formats.
Contact

Let's discuss your requirements

Tell us about your process or portfolio and we will suggest the right engagement model.

Phone+91 73587 35551
Emailcontact@gearbpo.com
Office

Innov8 SKCL Tech Square, 2nd Floor, No. 14 SP, Industrial Estate, Guindy, Chennai 600 032

Proprietrix

Suseela B

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